FAQ

How do you set your prices?

We work hard to bring you the best possible fares by making sure the service provider agrees to comply with rules and regulations set by the local, state and federal authorities. That’s why our service is the best transportation experience money can buy. And unlike our competitors, there’s never surge pricing!

Do I need to tip the driver?

Tipping your driver is not a must, but we encourage you to tip your driver for their excellent service. We pay 100% of your gratuity directly to your driver.

How do you select your drivers?

We work only with licensed, professional, commercial drivers. Unlike other ridesharing companies, our drivers are legal and licensed to work in transportation and make their living entirely based on it. So you are safe in getting professional service from someone you can trust. Our number one goal is your peace of mind.

Can I cancel my reservation?

Yes, you can cancel your reservation at any time. Reservations cancelled up to 3 hours before scheduled pick up will be granted a full refund. If you cancel within the 3 hour pick up window the cancellation fee is 50% of the fare.

Is my credit card secure?

Yes. Your credit card is not stored in VanGo.com’s server. We use an industry leading PCI-certified payment processor, so your credit card is secure.

I’m traveling with a child. Do I need a car seat? (child passenger safety seat)

According to California law, all children under the age of 8 years old or 4 feet 9 inches tall are required to be transported in the backseat of the vehicle in an appropriate child passenger safety seat. Children younger than 2 years or under 40 pounds are required to ride in a rear-facing car seat? VanGo.com drivers DO NOT provide child passenger safety seats. Please make appropriate arrangements for child passenger safety seats prior to your scheduled appointment.

Are pets allowed in the vehicles?

We love pets! To ensure the safety of our drivers and others on the road, please make sure your pets are leashed, kenneled, or are being securely held during the ride.

What happens if my return flight gets delayed or cancelled?

We track your flight information and know when there are delays. If that happens we’ll make adjustments as needed. There are no additional charges for delayed flights. If you miss your flight or if it’s cancelled, please let us know as soon as possible to avoid charges.

Do you have an app?

Not yet… but its coming soon!

What if I have an oversided item or package? (surfboard/golf clubs)

No problem, but you will need to choose an exclusive shuttle or SUV service. Please put a description of the item in the special notes section.

Do you provide ADA service?

We sure do. After selecting the service type, on the next page you will see a field to select ADA.

What if my question isn’t listed here?

Click the button in the lower left to ask our ChatBot and helpful customer service representatives any questions.