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On time and courteous.
Better than Uber
It was so much easier than Uber. I booked online, the driver was ready for us and fit all our luggage better than an Uber. Thank you to our driver Stephen.
We had a smooth ride to and from LAX. The drivers showed up on time and provided great communication before pick up. Highly recommend!
From Irvine to Baldwin Hills
On time, clean vehicle, polite driver. What more does one require?
Pleasant and courteous drivers, on time.
The only concern I have is that there is no identifying signage on either car to indicate that they are representing “VAN GO”. I got two calls at the airport last night with info to pick me up. Oscar identified himself as a VAN GO driver but the other did not and I deleted his call. As an older woman, traveling alone. I am hesitant to communicate and accept a ride with anyone who does not identify with the company I dealt with to arrange the pick up. In this world of deception I think you would be doing all of your customers a positive service by providing at least a sign that the driver could display in the window identifying them as your representative.
100% depende, courteous service, nice vehicle!
Great company to book with!
Your emails are ALWAYS answered. I had to change my pick-up time and it was no problem. I wish that there was a working phone number to call…but email and texts are returned promptly. Much more affordable then other companies.
Great driver. Kept my Mom calm on freeways.
The two drivers we had were fantastic….on time, courteous and helpful. However, the reservation process is confusing and frustrating. Not to speak to a live human is not good business and in light of the availability of people looking for employment, using the pandemic to suggest you can’t have in-person conversations is not wise.