How Does It Work?
When you choose Shared Ride Shuttle Service you will be grouped with other travelers headed in the same direction, around the same timeframe. And, great news – there is a maximum of only one additional party of passengers. This means only one additional stop, and not every ride will have multiple stops.
To the Airport:
- We will automatically group you with other travelers who are traveling to the same airport at about the same time you are. We only ever group you with 1 additional party to ensure that it doesn’t take too much additional time to get to the airport. Don’t worry, we’ll always get you there with plenty of time to catch your flight.
- When you make your reservation, you will be given a 15-minute window within your scheduled pick-up time. This window means that your shuttle will arrive within 15 minutes before or after that scheduled pickup time.
- Your driver will be happy to assist you with your luggage and load it into the vehicle. Please have it packed and ready to go well before your reservation time to avoid any delay in moving on to your destination. Your shuttle will drop you off at the departure area of your airline’s terminal.
- For rides to the airport, shared-ride must be booked at least two hours in advance, to allow for proper traveler grouping. We recommend booking at least 24 hours in advance to make sure we have time to optimize your route with other customers.
From the Airport:
Terminal 1: Follow the signs to the Ground Transportation Sky Bridge Escalator near Baggage Carousel 3. As you are coming down the escalators, the VanGo.com counter will be on the right. Proceed to the crosswalk, We are on the left side of the “Shuttle for Hire” island. Present your confirmation number to the uniformed VanGo.com representative.
Terminal 2: Follow signs to the Ground Transportation Exit near Baggage Carousels 6, 7, 8. Use the first crosswalk and our counter is to the left immediately after crossing the roadway. Present your confirmation number to the uniformed VanGo.com representative.
To find your Shuttle, please exit the baggage claim area through the doors to the outside. Look for the Shared Ride ORANGE overhead sign & Column wrap and proceed to the crosswalk towards the outer island. There you will find a Customer Service Representative. Present your reservation confirmation number to him or her. In the event a representative is not present, please call (310) 873-3861 for assistance and wait for your vehicle to arrive.